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Rehabilitation Assistant/Client Service Representative Decatur

Rehabilitation Assistant/Client Service Representative

Full Time • Decatur
Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Relocation bonus
  • Training & development
  • Vision insurance
  • Wellness resources
Join Our Team as a Float Rehabilitation Assistant / Client Service Representative

Do you enjoy variety in your work and thrive in collaborative environments? We are looking for a Float Rehabilitation Assistant / Client Service Representative to assist both our clinical and client service teams. This hybrid position offers the unique opportunity to support animal care, engage with clients, and ensure the smooth operation of our practice.

Benefits/Perks
  • Competitive Salary: Based on experience and qualifications
  • Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
  • Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
  • A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.  
  • Investment in Your Future: A 401k Retirement plan with employer match. 
  • Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.  
What Makes This Role Exciting?
  • Variety in Responsibilities: Balance clinical support with client service for a dynamic work experience.
  • Hands-On Learning: Gain expertise in veterinary rehabilitation and enhance your skills with on-the-job training.
  • Collaborative Environment: Work closely with veterinarians, therapists, and clients to improve patient outcomes.
Why You Should Apply

This role is perfect for someone who enjoys diverse responsibilities and wants to grow in the field of veterinary rehabilitation. As a Float, you’ll assist with everything from patient intake to therapy support, ensuring a seamless experience for clients and pets. If you’re adaptable, organized, and passionate about animal care, we’d love to meet you!

Key Responsibilities
  • Client Service:
    • Greet clients and pets by name, ensuring a welcoming environment.
    • Manage appointments, handle inquiries, and process payments using our practice management software.
    • Maintain and update patient records, manage communication, and troubleshoot scheduling conflicts.
  • Clinical Support:
    • Assist with medical records, therapy sessions, and patient assessments.
    • Perform tasks like scribing for veterinarians, drawing blood, administering medications, and handling patient intake.
    • Support various rehabilitation modalities, including laser therapy, ultrasound, and treadmill sessions.
  • Operations and Facility Support:
    • Maintain the cleanliness of the facility, sterilize equipment, and assist with inventory management.
    • Report equipment issues and assist with repairs and IT needs.
    • Participate in team meetings and promote a cooperative working environment.
Skills and Qualifications
  • Required Skills:
    • At least two years of veterinary experience, including patient care and client communication.
    • At least two years of hands-on veterinary animal handling experience.
    • Strong computer and organizational skills; familiarity with practice management software is a plus.
    • Comfort working with animals of varying sizes and temperaments.
    • Ability to manage tasks independently while supporting the team as needed.
  • Preferred Soft Skills:
    • Adaptability and willingness to take on new challenges.
    • Strong communication skills, with an emphasis on customer service.
    • Collaborative and team-oriented mindset.
    • Attention to detail and ability to multitask effectively.
    • Passion for animal care and rehabilitation.
Apply Today
If you are ready to join a dynamic veterinary team and enjoy a role that offers a variety and learning opportunities, we encourage you to apply please attach a cover letter to all submitted resumes. Become part of our mission to provide exceptional care to pets and their families!

When Applying please include a Cover Letter with your Resume.
Compensation: $14.00 - $17.00 per hour




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Location
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Generous Paid Time Off 
Paid vacation time, Paid holidays, Paid sick time
Comprehensive Voluntary and Health Benefit Offering
Medical and dental coverage with 50%+ employer contribution.
Growth 
We provide environments to practice alongside the best in the industry and grow your knowledge in physical rehabilitation, pain management and sports medicine
Patient Outcome Focused
We promote a culture of putting the patient and client first, allowing you to directly impact patients' outcomes
Support
We offer mentorship programs and professional goal setting support to help you along your career path
Workplace Wellbeing
We encourage a culture of mental and physical wellbeing through communication, team building, and top industry paid time off
Autonomy
We give local autonomy to our teams with the benefit of group support
Financial Security
We offer competitive salaries and benefits within the veterinarian rehabilitation industry